|Director - Customer Experience / Service Design|
Sparks Grove is an experience design firm and a division of management consulting firm North Highland. We help businesses with their challenges, by creating experiences that matter and building things people love to use. We could be working anywhere from a huge corporate IT department to the head of marketing at a startup, doing anything from designing a new customer journey to building a new website.
Sparks Grove is well established in the US, and last year we opened our first office in the UK.
Our home in Holborn Circus is open, energetic and fast growing. Our bright, capable people bring their whole selves to work and have a passion for building our business as well as helping our clients.
We’re looking for a Customer Experience / Service Design Leader to join our team.
As the Customer Experience / Service Design Director, you will provide direction and oversight to project teams, managing client relationships at the executive levels, and focus on developing new business. You will also be responsible for shaping, retaining and growing a team of experience design strategists and for building eminence in the market. You’ll integrate and apply innovative service design methods and approaches to optimize consumer, business and employee experiences across a broad base of clients and industries. We’ll expect you to model our values & behaviours and develop junior members of the team both on and off client projects.
This job is for you if:
You want to learn fast. You’ve got an unquenchable thirst for knowledge and the drive to go out and get it.
You like variety. You're curious, thrive off the unknown and get bored doing the same thing for too long.
You’ve got the skills. You may or may not have a “traditional” background, but you've got an eye for quality, and a deep understanding of the customer, and can articulate how to design a great experience.
You’re up for the challenge. You want to get in at the ground floor of a small, vibrant business and put your own stamp on it. Helping to shape the culture, traditions and client base, build the place where you and others want to work.
You’re a great communicator. You can explain things in a simple, meaningful, compelling way.
You’re creative. You’re flexible and open-minded, and love coming up with new and exciting ways to solve problems.
And yes. We are fussy about who joins our team. Thanks for noticing. It’s a cliché, but our people are our biggest asset. We work hard to find the right ones.
In this exciting role, you will:
Qualifications and Skills - Basics
Qualifications and Skills - Bonus
Like the sound of this? Let’s talk!