|Service Design Manager|
CELEBRATE YOUR PERSONALITY AND TEAM SPIRIT.
GROW THROUGH YOUR CHOICES.
MAKE YOUR MARK.
Sparks Grove has a mantra: Unleash Potential Together. For our clients, it means we challenge thinking and build capabilities, so that after each engagement, they are left stronger and inspired to do more. With our colleagues, it means fostering an environment where bringing, shaping, growing and sharing ideas isn’t just encouraged—it’s expected. And within our communities, it means we give of our skills, time and passion to make them more prosperous.
We are looking for a Senior Service Designer (Manager level) who understands what it entails to design everything from comprehensive, cross platform experiences to tactical touchpoints. Our service designers are driven to create and orchestrate something truly desirable for all audiences, viable for the business and operationally and technically feasible.
“Human obsessed”, putting the end user at the center of everything you do. You uncover user needs through research, develop deep insights, generate concepts, and craft how people will interact with the products and services we design. You are driven to strengthen the relationship humans have with businesses and systems by removing inherent points of friction.
A Design Thinker, who uncovers real business or user problems, prototypes low-fidelity ways of solving that problem, and then designs touch-points for full-scale experiences.
A Systems Thinker, who is able to see the bigger picture, understand the connective tissue and strategically prioritize and tackle one problem at a time - across channels, touchpoints, and platforms.
“Data smart”, able to articulate solutions that synthesize user needs and user data (primary and secondary research). You’ll seek out analytics and user testing data to help you make design decisions, support your design decisions, and iterate on your past design decisions.
A Leader, who spearheads Service Design activities on projects, including client workshops, creative brainstorms, and service design definitions. You can explain, discuss, and justify design decisions eloquently. Give effective critique and provide direction to more junior members of the team.
A Storyteller, who can frame and tell the story of design solutions. Present the communication of research findings, conceptual ideas, detailed design, and design rationale both verbally and visually.
In this exciting role, you will:
Sparks Grove is an Experience Design agency. As a division of global consulting firm North Highland, we apply design thinking to plan, make, and execute human experiences that cultivate growth for clients. We use insight, foresight, strategy, design, and development to transform businesses to more human-centered, purpose-driven organizations.
If you’re interested in learning more about our approach to experience strategy & design, or how Sparks Grove can help you solve a pressing business challenge, please visit us as www.sparksgrove.com or contact us at: + 1 404-961-9900.
North Highland is a global management consulting firm known for helping clients solve their most complex challenges related to customer experience, performance improvement, technology and digital, and transformation. We add value and support our clients across the full spectrum of consulting, from strategy through delivery. We bring the big ideas, then we make them real. North Highland is an employee-owned firm, headquartered in Atlanta, GA, with more than 3,000 consultants worldwide and 60+ offices around the globe. The firm is a member of Cordence Worldwide (www.cordenceworldwide.com), a global management consulting alliance. For more information, visit northhighland.com and connect with us on LinkedIn, Twitter and Facebook.
North Highland is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, religion, national origin, age, sexual orientation, disability, veteran status, genetic data, or other legally protected status.