Sparks Grove
Digital Strategy (CX) Senior Director/Director -- New York
New York, NY
25% to 50%

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Sparks Grove is an experience design firm and a division of management consulting firm North Highland. We help our clients design and build experiences that solve business challenges. We believe every business challenge is ultimately a human one. And that a great experience, one that simply connects to a person’s reason, emotion, and purpose, will reward a smart brand. We root our experiences in sound strategy and insights. We design them to be beautiful and inspiring. We execute them across digital, environmental, transactional, and communication platforms.
Our firm is staffed with an intentional diversity – of people, experiences, and roles. We collaborate and iterate against big problems with creative thinking, planning, and execution. We work with our clients, not for them. We are here for their long-term benefit.
Our Expectations
We want this to be an engaging, challenging, and rewarding place to grow in your career. We are all responsible to each other to make it so.
This is not a cookie cutter role. We need you to be a leader and a team player, collaborating with strategy, user experience, creative and technology folks and – most importantly – our clients, to create some amazing work. You’ll work across all mediums. Every day is different and you’ll have to get comfortable with being slightly uncomfortable.

The Director / Senior Director, Digital Strategy role is highly visible and focuses on expanding and selling work as well as account leadership of a highly digital property/client.
  • Developing trusted, long-term relationships with key client contacts and executives
  • Successfully managing multiple and/or complex digital transformation projects at one or more clients
  • Ensuring meaningful client value is delivered through a strong mix of best-practices solutions, skills, capabilities, and original thinking.
  • Managing growth by identifying sales opportunities on existing accounts and developing newly sourced work.
  • Managing interdisciplinary teams and client staff at client site
  • Leading the execution of internal business initiatives
  • Inspiring and motivating colleagues and clients by embodying the firm’s vision, mission, values and strategy.
  • Leveraging all Sparks Grove / North Highland service lines capabilities to deliver value to the client
  • Leveraging experience and credibility in field to develop new solutions for our clients
  • Willing to travel up to 25%  
  • 10+ years of digital strategy experience within a professional services or agency environment
  • Practical knowledge with customer experience strategy and execution including (but not limited to) digital marketing, social media, and Omni channel
  • Experience in supporting business expansion opportunities within existing accounts and bringing on new business opportunities ($.5M to $1M)
  • Experience in managing relationships with Fortune 500 client
  • Proposal development experience including the ability to effectively sell business solutions to clients
  • Running projects and managing teams; and delivery experience driving business requirements, identifying gaps and omissions, and designing solutions
  • Success in driving and managing significant account growth for key clients
  • Experience in financial services a plus, but not required.
Preferred Skills
  • Gravitas and the ability to speak with a credible voice on complex topics and solutions
  • Ability to work under tight deadlines
  • A demonstrated ability to partner, collaborate with a diverse range of resources and personalities with distinct perspectives
  • High attention to detail through proofing, follow through and scheduling
  • Ability to thrive in a dynamic work environment
  • Ability to balance priorities for efficient workflow
  • Adept thinker with excellent communications skills:  both writing and presenting
  • A passion for delivering great work
  • Excellent interpersonal skills, a positive attitude and a sense of humor
  • Creative thinking and ability to seek innovative solutions to complex technical/business problems
North Highland is a global consulting firm with a proven record of enabling great returns on our clients’ investment. Our high-caliber consultants offer deep experience and expertise across many diverse industries and service areas. We specialize in solving tough business challenges, being easy to work with, and nurturing long-standing relationships with the most recognizable brands in the world. Ask any of our clients, and they’ll tell you.

North Highland  is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, religion, national origin, age, sexual orientation, disability, veteran status, genetic data, or other legally protected status.

Our employee-owned firm has achieved significant growth and has been named as a “Best Firm to Work For” every year since 2007 by Consulting Magazine. We are a collaborative, entrepreneurial company that takes pride in our people, culture, clients and work-life balance.


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